This week I communicated with parents quite a bit regarding their sons' cases. I was able to confirm a couple of road crew assignments. I also was able to close three cases this week! I am very happy to be able to do this because it has taken forever for the community service organizations to show me proof of hours for some of the boys who are in the program. I am constantly on the phone with people and leaving messages to get information. I have really grown to be more patient in this job. I realize, that although it is a very big part of my position here to close cases for this individuals in a timely manner (per their agreement due dates), I am still dealing with folks who have their own jobs; which are often completely unrelated to what I am trying to achieve. Consequently, I have developed a stronger sense of patience.
Furthermore, I have realized that through contacting many agencies, whether it is a parent's work or an organization for community service, I think I have developed even stronger communication skills. I have experience running a switchboard and talking on the phone all day, but I think that this particular experience here at CMS has really shaped me into an effective communicator over the phone.
Another great aspect about getting cases closed, is that we will be able to get more new cases in the system from DYS. Unfortunately, I hear that they are unable to do so at this time. We are suspecting that we will get a heavy load of them all at once, which is great!
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